Terms and conditions

 

Terms and conditions

The terms and conditions outlined below are applicable to purchases made through www.saturncrystals.london. Your acceptance of the terms and conditions is given when you make a purchase.

 

Saturn Crystals London LTD reserves the right to change these terms and conditions at any time and any such changes will be effective once published on the website.

1. Online Crystal Collections 

All crystals for sale are wholly owned by Saturn Crystals London LTD and are priced in Pound sterling. For any converted currency amounts your bank will set the rate of exchange. 

Please be aware that the actual crystals you receive may vary slightly from the ones shown on the website. Due to the nature of gemstones no one specimen will be identical hence varying colours, shapes, sizes and minerals compositions are to be expected. 

All goods shown are subject to availability therefore we may not be able to supply your order until you have checked stocks. 

Weights, sizes and mesurments given are approximates only. 

Caution! Please handle your gemstones/crystals with care some many contains sharp edges, natural fractures, heavy metals, fragments and fibers, within the stone. Never ingest mineral dust. 

2. Payments 

Payments for orders will be made and authorised through  3rd party secure payments systems, Paypal & Stripe. You will receive a confirmation email  which acts as your proof of purchase. All orders must be paid in full before they are posted. 

Payments are made available through: 

  • PayPal
  • Master Card
  • Visa
  • Visa Debit
  • American express

3. Delivery 

Delivery charges will be calculated at checkout. For UK mainland orders we endeavor to dispatch all orders placed within 48 hours. Deliveries will be made via the Royal Mail and it can take 3-5 working days to arrive after your payment method has been approved.  

For Northern Ireland, Jersey and Guernsey, Highlands & Islands please allow 3-7 days for your order to arrive. 

If you would like the product to arrive ASAP please get in touch using the contact us form before placing your order and we will do our best to express this to you. 

For mainland Europe and International orders please use the contact us form to get a shipping quote. Please be advised that orders outside the UK maybe subject to different customs laws and taxes and may incur additional charges. Saturn Crystals London LTD is NOT responsible for these charges however; we will do our best to get your delivery to you the most practical way possible. 

If for any reason you have not received your delivery please email sales@saturncrystals.london with your full order details and order confirmation information.

4. Returns 

We hope that you will be 100% satisfied with your online purchase if for some reason you are not pleased you have a 48-hour grace period from the day of receipt of your purchase, in order to make a return. 

Please send an email to sales@saturncrystals.london within 2 working days of receiving the goods stating why you wish to return the item. Please note that you will be responsible for the returns postage, and delivery charges. 

Please include your order confirmation details and full contact information. We will acknowledge your return request and confirm how to process your return. We may email instructions on how to return your purchase or ask you to print and include a returns slip with your packaged item. 

Please note the order can only be returned if it is unused and in its original packaging, unless where otherwise the packaging is damaged. Please ensure the goods are securely packed and retain a receipt of the returns postage for your own records, incase proof of your return is needed. 

We reserve the right to refuse a refund if items are damaged or soiled in any way. 


Post Returns to: 

Please email sales@saturncrystals.london for returns address or view returns address included with your purchase.

5. Refunds 

We will process your refund once the goods have been received in a satisfactory condition. We will usually refund you within 48 hours of receiving the item back. You will be refunded using the same payment method as the original purchase.  Please remember that it can take up to 5 working days after we have actioned your refund for it to appear on your bank statement.

6. Privacy Policy 

General Data Protection regulations (GDPR). Saturn Crystals London LTD is compliant with GDPR and aims to ensure that we always act within law. We collect personal information about you when you place an order or submit an enquiry online. This may include your name, home address, contact number and email. 

The personal data we collect will be strictly used for processing your orders, deal with your enquires and any after sales services. Ultimately we do not hold anything more than your contact information and your original order details, in order for us to provide services to you. We do not sell or share your personal data with any third parties for the purpose of allowing them to market their services to you. 

By ordering through this website or submitting a general enquiry, you consent to your data being collected. So that we may provide our services to you.  We retain the information for as long as required or legally permitted. If you have any questions, or want to exercise your right to review, correct, update, suppress, restrict, transmit or delete your information you can contact us via email to request this.

We do not store any debit or credit card information as third parties handle all payments. 

We may disclose your information if required by law to do so or if you violate our terms and conditions. 

Data is kept securely with adequate measures in place that meets all GDPR requirements.  Whilst we will do our best to ensure all reasonable care in the storage of your data, we are unable to provide any guarantee that your information stored with us will not be subject to unauthorised access.

7. General Terms 

  • You must be 18 years or older to use this site, if you are under 18 years old you may only use this site with the agreement or under supervision of a parent or guardian.
  • Copyright, the content of this website including all pages are owned and controlled by Saturn Crystals London LTD. You are not permitted to copy, broadcast, adapt or change in any way the content of this website without prior written permission from Saturn Crystals London LTD.
  • Descriptions provided on this website are not to be taken as a substitute for medical advice, please only view this information as speculative in nature. Be sure to seek professional medical advice where it’s needed.
  • This agreement is subject to the jurisdictions of English Courts and the laws of England and Wales.
  • Prices and delivery charges on our website are subject to change without notice, an where appropriate are inclusive of VAT. If the rate of VAT adjusts, our website product prices will be adjusted to reflect this. Orders placed before the VAT changes, which are paid in full will not be affected.
  • Should you have any question at any stage regarding your order please email sales@saturncrystals.london .

8. Liability  

Saturn Crystals London LTD endeavors to ensure that the information available on this website is accurate and up to date. However omissions and errors contained on our website are not biding. We are under no obligation to fulfill an order where the product was advertised incorrectly. We reserve the right to change information, prices, specifications and descriptions of listed goods at any time. 

We can make no warrant that the website will meet you requirements or be uninterrupted, timely or error free of bugs & viruses. 

We will not be held liable for your use of any other external websites, which you may access via links within this site. We do not accept liability for indirect losses from claims arising of third parties. 

We shall have no liability to you for any delays in delivery of your items which are due to external events outside our control e.g. strikes, civil commotion, extreme weather condition, public action, malicious damage etc. 

Finally, the items sold on this site are for private, domestic and consumer use only. We do not accept responsibility for death or personal injuries arising from the misuse of this website or the supply of its products and their use or resale.

**Disclaimer: crystals are not from Saturn**

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